OrderMascot

We believe in clear, upfront communication. Our prices include all production costs, and there are no hidden fees—extra charges (like tax) are always disclosed before you finalize your order. Plus, our cancellation and refund policies are straightforward: cancel within 24 hours for free, or within 72 hours for a small 20% fee, so you know exactly where you stand if plans change.

Need your mascot sooner? We offer two shipping choices to fit your schedule:​ Free standard shipping (10-15 business days) for cost-conscious orders.​ Expedited shipping (5-7 business days) for $100 per order, perfect for tight deadlines.​ No matter which you choose, we provide full tracking so you can monitor your order every step of the way—from our factory in China to your door.

We understand deadlines matter. Our streamlined production process ensures your mascot is crafted in just 1-5 business days after design approval—one of the fastest in the industry. Even with quick production, we never cut corners: every mascot is made with durable materials and rigorous quality checks, meeting U.S. safety standards (ASTM F963) to ensure longevity and safety.

While our production base is located in China (allowing us to offer more competitive prices), our customer service team always serves you with professionalism and responsibility. Whether you have questions about design, logistics, or returns, you can contact us by phone (1 (216) 417-8678) or email (sales@ordermascot.com), with a guaranteed response within 1 business day.