Privacy Policy

At OrderMascot, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.ordermascot.com) or engage with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Identification Information: When you place an order, request a quote, or contact us, we may collect your name, email address, phone number, shipping/billing address, and company name (if applicable).

Payment Information: Since we process payments through PayPal, we do not directly store your credit/debit card details. PayPal may share transaction details (e.g., payment amount, order reference) with us to confirm payments and process orders.

Website Usage Data: We may collect non-personal information about how you interact with our site, such as IP address, browser type, pages visited, and time spent on the site. This data is collected via standard web analytics tools (e.g., Google Analytics) to improve user experience.

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders (e.g., communicate with you about production, shipping, and delivery).

Respond to your inquiries, provide customer support, and address any issues related to your mascot order.

Improve our website and services (using non-personal usage data to identify trends and enhance functionality).

Send you updates about your order (e.g., design approvals, shipping notifications) via email or phone, as requested.

We will never use your personal information for marketing purposes without your explicit consent.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse:

All data transmitted through our website is encrypted using SSL (Secure Sockets Layer) technology.

Access to your personal information is limited to our Denver-based team, who use it solely to process orders and provide support.

We rely on PayPal’s secure payment infrastructure to handle financial transactions, ensuring your payment details are protected by industry-standard security measures.

4. When We Share Your Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes. We may share your information only in the following cases:

With our trusted manufacturing partners in China, but solely to fulfill your order (e.g., shipping address for production and delivery coordination). These partners are contractually obligated to protect your data and use it only for order fulfillment.

When required by law (e.g., to comply with a court order or legal process), or to protect our legitimate business interests.

5. Your Rights

You have the right to:

Access the personal information we hold about you (contact us to request a copy).

Correct any inaccuracies in your information.

Request the deletion of your personal information, provided it is not needed to fulfill an ongoing order or comply with legal obligations.

To exercise these rights, contact us at sale@ordermascot.com or call +1 7022968470. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences and track website usage. You can disable cookies in your browser settings, but this may limit some functionality of the site.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Denver team: